Billing Analyst

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In a Nutshell

Our clients are energy suppliers: they supply electricity and gas to businesses and homes, probably including your own home! It can be a complicated sector and so our clients often engage ENSEK to help. We are experts in Energy and our in-house operations team, which is where this role sits, act as an outsourced back office function. As a B2B Billing Analyst, you’ll carry out the day to day activities necessary to maintain a high level of billing performance across a portfolio of B2B clients.

Your job will be to ensure our clients’ customer bills are prepared each month as smoothly as possible using our very own CRM platform. You’ll work as a part of a team of analysts to meet our agreed Service Level Agreements with each client, identifying and removing blockages like updating meter consumption data, ensuring price lines are accurate, or fixing one off exceptions that cause a bill to fail unexpectedly to get things moving again. You will become an energy expert, an energy data flows expert, and ultimately, be part of a cracking team of industry professionals who offer a very well regarded, software and data led managed service.

Responsibilities

  1. Be part of the ENSEK managed service team acting as one of our Billing experts for our clients
  2. Act as part of a team, working together to deliver a great service for our clients. You’ll be fixing customer bills using your data and Industry knowledge
  3. Manage great working relationships with our clients to provide consistently high service levels
  4. Take pride in your work and aim to deliver the best for our clients and their customers.

Key Skills

PROBLEM SOLVER

Working as a Billing Analyst in the B2B space is tough. Our clients have high expectations as the bills we produce drive their revenue. Understanding what causes bill failures and proactively fixing them alongside our development teams is critical to support our success

ADAPTABLE

Every day is different. You will need to be prepared for constant change to deliver our client needs quickly

ANALYTICAL

SQL knowledge is the dream; you must be comfortable with making sense of large sets of information in Excel and /or billing platforms as a minimum

EXPERIENCE

The energy market is complicated. You would be ideal if you have a background in energy, pricing or B2B Billing. If you are a little short in this area but have strong technical SQL abilities, this could still be the role for you

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