As a Business Relationship Manager (BRM), you will be responsible for driving a great customer experience across a number of customer accounts. You will build and maintain long-term relationships with key stakeholders, develop a deep understanding of their business goals and future needs, and turn those into tangible delivery plans for ENSEK. You will be measured by how you drive an improved customer Net Promoter Score and customer churn.
You will be able to demonstrate to us the practical and measurable ways in which you put the customer at the heart of all you do and, importantly, how you keep driving up customer satisfaction.
Exceptional interpersonal skills with the ability to influence senior stakeholders through excellent verbal and written communication.
Ideally, you will already be working in SaaS and have demonstrable experience of building, maintaining and growing client relationships within the UK energy market.
Have an overall perspective on customer issues and articulate what their broader implications and long-term impacts on the business are. Challenge internal and external stakeholders when appropriate.
Have full oversight of customer requests from inception to delivery. Strong multi-tasking capabilities with a keen attention to detail. Be able to work independently.