Customer Consultant

Apply for this role

In a Nutshell

As a consultant, you will be customer-facing: spending time in their businesses, building strong relationships quickly.

You will be an expert in your field, working collaboratively with customers and the teams back in Nottingham to carry out analysis, investigate issues, provide business advice and develop customer solutions.

You will be able to think commercially and look for opportunities to create value for our customers and ENSEK.

We are a progressive, rapidly expanding company, looking for self-starters, who can work independently, owning customer solutions from inception to implementation

Responsibilities

  1. You’ll work with the Head of Consulting and other consultants to build a new Consultancy function for ENSEK
  2. You will help to develop new propositions for our customers, across data analytics, credit management, customer journey, process improvements, etc.
  3. You will take oversight of a consultancy area within the team, developing and owning customer propositions, becoming an expert and creating internal and external thought leadership
  4. You will work collaboratively with customers to help identify concerns, provide insight through manipulation of ENSEK data and suggest options for resolution of issues
  5. You will be able to lead cross-functional ENSEK teams and work alone to deliver these propositions and pieces of consultancy to our customers
  6. You will look for opportunities to add value to our customers and to grow ENSEK revenue
  7. Although, this is a ‘doing’ rather than a ‘planning’ role, you will be organized: be able to create and maintain good plans and understand risk

This role is flexible and can be largely home-based. However, it will include some travel throughout the UK. There is likely to be a combo of Nottingham office, home working and client-based days each week

Key Skills

CUSTOMER

Great stakeholder management at all levels. You can influence senior clients and have a genuine focus on getting it right for them and their customers

PROBLEM SOLVING

You enjoy getting to the nub of an issue and can think creatively and use experience to come up with solutions

GET STUCK IN

Equally comfortable rolling up your sleeves and doing the work as pulling together and running an ENSEK team

COMMERCIAL

Passionate about looking for value for our customers and ENSEK

Apply for this role