Senior Technical Solutions Analyst

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In a Nutshell

This is a unique and multi-faceted role in the ENSEK Business team. It is a combination of business analyst, data analyst and software developer. Fundamentally, It’s a system configuration job. You will take the requirements of existing clients and those at an early post sales stage and configure our brilliant systems to meet those client needs. Working within the Technical Solutions team, you will design and deliver solutions to support both clients and internal users. It involves some limited but critical customer liaison, a good deal of analysis of the customers detailed and specific needs, followed by an excellent knowledge of our software (which you will learn in time) so that you can configure a ‘right fit’ solution that maintains the architectural and design principals of ENSEK’s powerful SaaS platform.

Responsibilities

  1. You will develop a deep and thorough knowledge of ENSEK’s software products, solutions and architectural principals, become a subject matter expert for the wider ENSEK team.
  2. You will design and configure solutions to deliver client requirements and solve problems using ENSEK’s SaaS platform and tools. That means challenging where needed and clarifying what the software can and can’t do or showing how the client need can be met through the software.
  3. You will identify and then be equipped to build, system enhancements to drive efficiencies and usability for both internal and external users.
  4. Work closely with internal users and experts to solve problems quickly, effectively and proactively
  5. Take opportunities to design, and sometimes build, innovative solutions that enhance the platform for all users rather than individual clients

Key Skills

EXPERIENCE

You have hands-on experience in solution design or a technical system implementation role

SOLUTION DESIGN

You will have a positive, can do and solutions led approach that factors in business impact and technical restraints or opportunities.

CODE

You will work in a software delivery world and have experience of a range of technologies including C#, Node.JS, HTML, SQL.

PRODUCT

You understand SaaS and design solutions that deliver value for the many not the few, having worked closely with product team in the past.

CUSTOMER

You can explain solutions and describe technical subjects to a non-technical audience

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