SMART Operations Analyst

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In a Nutshell

Our clients are energy suppliers. They supply electricity and gas to businesses and homes. Probably including your own home! It can be a complicated sector and so our clients often engage ENSEK to help. We are experts in energy and our in-house SMART Operations team, which is where this role sits, act as an outsourced back office function, delivering SMART DCC services for our clients. As a SMART Operations Analyst, you will be the interface, the communicator if you like, between our various clients and the third parties who helps the energy industry to tick.

Your job will be to make our clients back office operations flow as smoothly as possible. You’ll work as a part of a squad of SMART Analysts to meet our agreed service level agreements with each client, identifying and removing blockages like missing or erroneous data flows or resolving disputes to get things moving again. You will become an energy expert, an energy data flows expert, and ultimately, be part of a cracking team of industry professionals who offer a very well regarded, software and data led managed service.

Responsibilities

  1. Be part of the ENSEK managed service team acting as the end to end industry back office team for our clients
  2. Be part of a small squad of people tasked with managing the SMART DCC processes for our clients. These include handling the sending and receiving of the service requests that under pin the core DCC process including CoS Gain, CoS Loss, Commission and Install, Scheduled Reads and managing exceptions which can occur with these processes.
  3. Act as part of a team working together to deliver a great service for our clients. You’ll be managing industry processes and exceptions. Talking to the customer service teams and other industry parties like other suppliers and agents.
  4. Take pride in your work and aim to deliver the best for our clients and their customers.to ensure optimum adoption of software and services.

Key Skills

TECHNICAL SKILLS

MS-SQL is ideal! But it’s not essential and otherwise the usual stuff like Excel, Word and Office 365 would be a great start. Some of our best people joined with very little energy or technical experience, so don’t let this lot put you off.

INDUSTRY KNOWLEDGE

You should already have some experience working within the energy sector. Ideally, you will have some knowledge of SMART DCC services and processes.

AGILE

We work at a quite a pace. The industry is changing fast and we have to flex and adapt to keep at the forefront. You’ll need to be ok with that too. Switching priorities with ease, moving from task to task with speed and accuracy. You’d have to like change and variety to love working here.

ANALYTICAL

Fundamentally, you’ll be naturally analytical. You’ll spot issues (like a meter reading that just looks wrong), see what doesn’t fit the expected pattern and then create a solution to get things back on track.

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