Technical Operations Engineer

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In a Nutshell

In a nutshell, we’re a software company operating in the energy sector. Our world class Software as a Service platform is the go-to option for leading energy suppliers and new market entrants alike. To understand what we do, think about your home. Somebody supplies your energy, and those suppliers are our customers. They need software to manage your account. We provide a wide range of solutions from signing up customers, taking meter readings and generating bills, to the roll-out of smart metering, managing revenue leakage and the interaction with energy comparison sites.

We are based in Nottingham, UK but are expanding into other territories across the globe. We have just over 200 employees and are one of the fastest growing tech businesses in the country.

In this role, you will provide operational support across the breadth of the service portfolio. A solid foundation in cloud infrastructure, you will be expected to monitor the service and manage incidents across the estate. You will provide technical support for incidents raised by clients or through internal monitoring, whilst managing these incidents, good communication, documentation and stakeholder management will be critical. Where necessary, you will be expected to engage product teams for consultation around root cause and fixes, as well as facilitate transition of a work item into product backlogs for delivery. Demonstrable knowledge of Cloud Infrastructure and MS SQL will be critical in performing this role. A reasonable understanding of the ITIL Service Management framework and Agile delivery methodologies are preferential.

Responsibilities

  1. You should be self-driven, well organised and able to manage conflicting priorities
  2. You will be expected to recommend, and on occasion lead, improvements at both a technical level and a process or way of working level.
  3. You will be expected to document Standard Operating Procedures for knowledge sharing purposes and contribute towards the development of the team.
  4. You will support continual service improvement and problem management initiatives to ensure appropriate incident prevention actions are identified and implemented.
  5. You will work with all levels across the business, using your excellent communication skills to explain often complex, technical issues in a non-technical way.

You will support the release and deployment of software, hardware and cloud infrastructure by monitoring and diagnosing issues resulting from change

Key Skills

TECHNICALLY

You will have demonstrable experience of Cloud Infrastructure, preferably AWS and AWS cloud toolsets. You will have a strong understanding of MS SQL and C#.

PROBLEM SOLVER

You’ll be a natural problem solver, rationally analysing and questioning the information you have been given, debugging application code and working through a problem logically to arrive at a solution.

CUSTOMER SERVICE

You will have a customer service led attitude. It will be your go-to position to want to help others, understanding their issues, and you’ll take great satisfaction from solving their problems.

PACE

This is a fast-moving business. You must be happy juggling your priorities and working under time pressure.