In a nutshell, we’re a software company operating in the energy sector. Our world class Software as a Service platform is the go-to option for leading energy suppliers and new market entrants alike. To understand what we do, think about your home. Somebody supplies your energy, and those suppliers are our customers. They need software to manage your account. We provide a wide range of solutions from signing up customers, taking meter readings and generating bills, to the roll-out of smart metering, managing revenue leakage and the interaction with energy comparison sites.
We are based in Nottingham, UK but are expanding into other territories across the globe. We have just over 200 employees and are one of the fastest growing tech businesses in the country.
In this role, you will provide operational support across the breadth of the service portfolio. A solid foundation in cloud infrastructure, you will be expected to monitor the service and manage incidents across the estate. You will provide technical support for incidents raised by clients or through internal monitoring, whilst managing these incidents, good communication, documentation and stakeholder management will be critical. Where necessary, you will be expected to engage product teams for consultation around root cause and fixes, as well as facilitate transition of a work item into product backlogs for delivery. Demonstrable knowledge of Cloud Infrastructure and MS SQL will be critical in performing this role. A reasonable understanding of the ITIL Service Management framework and Agile delivery methodologies are preferential.
You will support the release and deployment of software, hardware and cloud infrastructure by monitoring and diagnosing issues resulting from change
You will have demonstrable experience of Cloud Infrastructure, preferably AWS and AWS cloud toolsets. You will have a strong understanding of MS SQL and C#.
You’ll be a natural problem solver, rationally analysing and questioning the information you have been given, debugging application code and working through a problem logically to arrive at a solution.
You will have a customer service led attitude. It will be your go-to position to want to help others, understanding their issues, and you’ll take great satisfaction from solving their problems.
This is a fast-moving business. You must be happy juggling your priorities and working under time pressure.