This role sits in our Technical Solutions team as part of the ENSEK business stream. Our clients often have either change requests or new business strategies they want to pursue with us. This job is all about gathering their requirements, challenging and influencing those requirements as necessary, and then documenting them in the form of product backlogs items such that our software engineers can independently create a solution and get it live. Sometimes this will mean helping the client to make operational changes and use our software in different ways to achieve their goals, rather than making software changes. The critical skill is not to take what the client ‘thinks’ the solution should be, but to rationally and logically analyse their actual business need and utilse your detailed ENSEK system know how to direct them and our internal teams toward to right fit solution.
You will be in a sometimes client facing role, with strong stakeholder skills and a positive, engaging style that builds long term trust.
You will be the sort of person who loves getting to the data and can technically assess client requirements. This will have to be a part of your current role to succeed in this one.
You will have one eye on cost vs benefit, understanding what is easy to do, what is time consuming and what is practical.
You understand SaaS and design solutions that deliver value for the many not the few, having worked closely with product teams, including software engineers and testers in the past.