Using the interactive dashboards on Digital Insights, feel empowered to analyse trends, spot issues before they materialise, and better understand your customers.
Improve your decision making and unlock valuable insight behind your data. Profile customer behaviour to engage with your accounts better, provide an excellent customer service and be more proactive with reducing churn.
By avoiding the extensive resources, time and complexity required to determine valuable conclusions, Digital Insights provides the vision and comprehension required to improve processes, reduce costs and increase margins.
Keep a close focus on business performance and delivery to customers. Monitor ad hoc or trending activities, that will provide an outlook on proactive opportunities going forward.
Digital Insights is a customisable, centralised and cost-effective solution for your entire energy supply business to gain access to. From the CFO, to Operations, Sales, and Management. Flex dashboards with your business logic to draw the insight you require to hit business goals.
Access to Digital Insights significantly reduces the need for off-system processing. Gain access to dashboards covering: Business growth, process efficiency, customer insights, financial control and industry performance.
Pre-accredited energy companies ready for Controlled Market Entry (CME), and professional services to support self-accreditation for existing organisations.Learn More
DTN, DTC, IX, and DCC ready market messaging - highly automated, with error handling and exception workflows.Learn More
A full billing system from domestic to business. Charging and statementing, from fixed products and single sites through to complex groups and flex products.Learn More
Multi-channel communications module and self-serve portals to streamline engagement, and a 360° view of the customer for service agents.Learn More
Unique in the industry. Meter-level reconciliation of settled and billed volumes to identify revenue leakage, delivered in real-time via our leading SaaS platform.Learn More
Platform based customer level cost and margin reporting to facilitate performance reporting and optimisation.Learn More
Discover how Digital Insights could help you improve your customer service and reduce cost to serve.