ENSEK’s analytics platform provides a real-time and historic view of all your data. Analyse trends, spot issues before they materialise, and better understand your customers. Act and react more quickly to your customers demands and provide a better customer experience. Profile behaviour using machine learning and propensity modelling to engage your customers better.
Using machine learning to profile your customer base, the market insight module provides analysis so that you can target your marketing and engage with your customers as effectively as possible.
A complete overview of your systems performance, including billing and operational activity, plus MI & controls to monitor our performance against contract through interactive SLA’s and KPI dashboards.
Taking a feed from the performance management, regulatory reporting tracks and monitors regulatory performance and provides proactive alerts when close to thresholds or submission deadlines.
Event driven analytics to provide instantaneous feedback.
Built with a layer of abstraction from our core systems to ensure zero impact on performance.
Valuable insight on customer behaviour, value, and propensity to enable better decision making.
View and monitor performance across your portfolio, our system, and industry regulation.
Automated identification and flagging of exceptions.
Utilisation of ML principles such as propensity modelling to enable better preventative and proactive customer engagement.
Pre-accredited energy companies ready for Controlled Market Entry (CME), and professional services to support self-accreditation for existing organisations.Learn More
DTN, DTC, IX, and DCC ready market messaging - highly automated, with error handling and exception workflows.Learn More
A full billing system from domestic to business. Charging and statementing, from fixed products and single sites through to complex groups and flex products.Learn More
Multi-channel communications module and self-serve portals to streamline engagement, and a 360° view of the customer for service agents.Learn More
Unique in the industry. Meter-level reconciliation of settled and billed volumes to identify revenue leakage, delivered in real-time via our leading SaaS platform.Learn More
Platform based customer level cost and margin reporting to facilitate performance reporting and optimisation.Learn More
Want to find out more about how our products and services could help your business? Arrange a call back to find out more about our products and services.