Centrica decided to take on a digital-first approach to reinvigorate its flagship retail business British Gas.
Read the story of how the energy giant worked with leading tech company, ENSEK, to create a simplified, future-proof, and customer-centric service.
As markets constantly change and come under pressure, the customer experience has been a core focus of many energy suppliers over the last few years. Transformation journeys have focused on providing an exemplary service, creating competitor differentiation, reducing churn, and beginning to provide products and services that support the energy transition. With rising wholesale costs to battle and increasingly tight margins, the energy industry is even more complex to navigate.
Driving innovation forward within the energy industry
We spoke to Pete Stapleton, Head of New Market Innovation at ENSEK about the rapid changes occurring within the energy industry, what’s coming up and how technology plays a vital role moving forward.
Flexibility & agility supporting the energy transition
Jon Slade, CEO of ENSEK, talks about future-proofing decisions as energy suppliers move through the energy transition.
How do you balance grid demand and customer satisfaction?
From remote working, an increase in Electric Vehicles, to consumers looking for greener options, it's becoming harder to predict energy usage and evolve tariff options to lifestyle changes.
How has ENSEK scaled sustainably?
ENSEK has been on a strong growth trajectory since 2010. Jon Slade, CEO of ENSEK, dives into how the tech company has scaled sustainably during this time.
Innovation at Pace
With the past 12 months flying by, Jon Slade, CEO of ENSEK, dives into what the team at ENSEK has been up to and how innovating at pace has been a core theme for the team.
Watch ENSEK Benelux's interview for the Deloitte Tech Fast 50
The team at ENSEK Benelux talk about winning Deloitte's 2020 Technology Fast Award. Video in Flemish, translation below video.
ENSEK's analytics platform - Digital Insights
The ENSEK team intro and demo Digital Insights, an API-driven analytical tool that fully integrates with the Ignition platform.
ENSEK Digital Insights Demo and Q&A Sign Up
Sign up for the latest Digital Insight webinar, covering an intro and demo to ENSEK's analytics platform.
Credit risk management and collections Part 2: Lifecycle credit risk
Last month we focused on financial vulnerability, this month our focus moves to lifecycle credit risk, with a focus on B2B due to current market conditions.
Credit risk management and collections Part 1: Social tariffs and lessons from the water industry
Using the water industry as a source of inspiration, part 1 of a credit risk management and collections series looks into social tariffs and building resilience.
Insights into the life of a Product Director
Taking a look into the world of a SaaS company's Product Director.
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