How can an intuitive tech platform improve customer retention and experience?

Customer expectations are continually increasing, and in order to thrive and adapt in a competitive and challenging market, businesses must prioritise these demands.

An increase in customer experience can lead to an increase in revenue. Read the article here.

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Why choose a SaaS provider?

Many utilities companies are still building new complex solutions internally or paying extortionate consulting fees for solutions that already exist on the market. Many are looking to increase customer satisfaction and reduce cost to serve,

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Why human factors cause your transformation programmes to fail

It's a massive risk, migrating your core tech platform to better serve your customers. Whilst good intentions are always at the core of what needs to be achieved, sometimes human factors can cause the journey to go astray.

Guest blogger and Transformation Consultant, Zoe Warner, talks more about how to mitigate these failures.

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