Centrica: Building a new British Gas with ENSEK
Centrica decided to take on a digital-first approach to reinvigorate its flagship retail business British Gas.
Read the story of how the energy giant worked with leading tech company, ENSEK, to create a simplified, future-proof, and customer-centric service.
Utilising the right technology to support consumers in a price rising energy market
As markets constantly change and come under pressure, the customer experience has been a core focus of many energy suppliers over the last few years. Transformation journeys have focused on providing an exemplary service, creating competitor differentiation, reducing churn, and beginning to provide products and services that support the energy transition. With rising wholesale costs to battle and increasingly tight margins, the energy industry is even more complex to navigate.
Why choose a SaaS provider?
Many utilities companies are still building new complex solutions internally or paying extortionate consulting fees for solutions that already exist on the market. Many are looking to increase customer satisfaction and reduce cost to serve,
A day in the life of a Product Owner
We chat to one of ENSEK's Product Owners about his tech journey and what a 'standard' day looks like.
The leading Billing solution for energy suppliers
Create a seamless customer journey and improve cost to serve with a leading Billing system.
Regulations changes due to COVID-19
An update on how Covid-19 has impacted regulations and industry updates.
ENSEK's Industry Pricing Engine Demo and Q&A
Join the team to have an introduction to the Industry Pricing Engine and demo of the platform.
Can we help you respond to the impact of COVID-19?
In the wake of Covid-19, there will be measures that change in accordance with consumer behavioral change. We're here to help customers navigate consumption habits, operational pauses, and potential fuel poverty.
The impact of COVID-19 on energy suppliers
With Covid-19 sweeping the UK, there are multiple complex decisions being made in order to support business continuity. Take a look at what we know already and how we can support customers.
B2B Energy Contracts Simplification
Simplify and automate the process of your B2B energy contracts, using ENSEK's Industry Pricing Engine.
Ofgem's Targeted Charging Review and the impact on energy suppliers
Jolyon Canlin, Regulations Manager at ENSEK, summarises Ofgem's Targeted Charging Review and breaks down next steps.
What is SaaS and the connection to digital transformation?
SaaS, or Software as a Service, has been a key part of energy suppliers looking to digitally transform in order to reduce cost to serve and better serve customers. We look into what this means.
How Toyota’s ‘Five Whys’ can help transform the energy industry
The 'five whys' are a common methodology for companies and are especially useful for industries such as tech and manufacturing. We look into how this helps energy suppliers make digital transformation decisions.
Sam Bigland shares his journey from Apprentice to Test Analyst
This week we celebrate National Apprenticeship Week and hear from our colleagues at ENSEK who have benefitted from this path.
Newsletter Sign Up
Sign up for the latest ENSEK and energy industry news