Customer expectations are continually increasing, and in order to thrive and adapt in a competitive and challenging market, businesses must prioritise these demands.
An increase in customer experience can lead to an increase in revenue. Read the article here.
It's a massive risk, migrating your core tech platform to better serve your customers. Whilst good intentions are always at the core of what needs to be achieved, sometimes human factors can cause the journey to go astray.
Guest blogger and Transformation Consultant, Zoe Warner, talks more about how to mitigate these failures.
Regulations changes due to COVID-19
An update on how Covid-19 has impacted regulations and industry updates.
ENSEK's Industry Pricing Engine Demo and Q&A
Join the team to have an introduction to the Industry Pricing Engine and demo of the platform.
Can we help you respond to the impact of COVID-19?
In the wake of Covid-19, there will be measures that change in accordance with consumer behavioral change. We're here to help customers navigate consumption habits, operational pauses, and potential fuel poverty.
The impact of COVID-19 on energy suppliers
With Covid-19 sweeping the UK, there are multiple complex decisions being made in order to support business continuity. Take a look at what we know already and how we can support customers.
B2B Energy Contracts Simplification
Simplify and automate the process of your B2B energy contracts, using ENSEK's Industry Pricing Engine.
Ofgem's Targeted Charging Review and the impact on energy suppliers
Jolyon Canlin, Regulations Manager at ENSEK, summarises Ofgem's Targeted Charging Review and breaks down next steps.
What is SaaS and the connection to digital transformation?
SaaS, or Software as a Service, has been a key part of energy suppliers looking to digitally transform in order to reduce cost to serve and better serve customers. We look into what this means.
How Toyota’s ‘Five Whys’ can help transform the energy industry
The 'five whys' are a common methodology for companies and are especially useful for industries such as tech and manufacturing. We look into how this helps energy suppliers make digital transformation decisions.
Sam Bigland shares his journey from Apprentice to Test Analyst
This week we celebrate National Apprenticeship Week and hear from our colleagues at ENSEK who have benefitted from this path.
Full Symmetry - The Apprentice Journey
Head of Talent at ENSEK, John Brown, talks to two of our colleagues with a little symmetry about their apprenticeship journeys
Adopting Agile to foster excellence in 2020
To remain competitive in a market, time is not always on your side, which is where adopting an agile mindset comes in.
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