Centrica decided to take on a digital-first approach to reinvigorate its flagship retail business British Gas.

Read the story of how the energy giant worked with leading tech company, ENSEK, to create a simplified, future-proof, and customer-centric service.

As markets constantly change and come under pressure, the customer experience has been a core focus of many energy suppliers over the last few years. Transformation journeys have focused on providing an exemplary service, creating competitor differentiation, reducing churn, and beginning to provide products and services that support the energy transition. With rising wholesale costs to battle and increasingly tight margins, the energy industry is even more complex to navigate.

Many utilities companies are still building new complex solutions internally or paying extortionate consulting fees for solutions that already exist on the market. Many are looking to increase customer satisfaction and reduce cost to serve,