Centrica decided to take on a digital-first approach to reinvigorate its flagship retail business British Gas.
Read the story of how the energy giant worked with leading tech company, ENSEK, to create a simplified, future-proof, and customer-centric service.
As markets constantly change and come under pressure, the customer experience has been a core focus of many energy suppliers over the last few years. Transformation journeys have focused on providing an exemplary service, creating competitor differentiation, reducing churn, and beginning to provide products and services that support the energy transition. With rising wholesale costs to battle and increasingly tight margins, the energy industry is even more complex to navigate.
I like Big Data and I cannot lie
The energy industry was once described as the last analogue sector in a digital world. Data and the cloud have been embedded in retail, leisure and finance for years but why not energy?
Lets go fly an airborne kite
1752 and Benjamin Franklin flies a kite and is struck by lighting. 2019 and we may look to 'kites' to generate electricity.
Microgrids : Not just food you may want locally sourced
A microgrid is a local energy grid with control capability, which means it can disconnect from the traditional grid and operate autonomously.
Smart meters are meters that can be read and updated remotely by the energy supplier. For the customer this means an end to estimated bills.
Electric Vehicles and Energy Use - Driving Change
The future of electric vehicles appears to be here as uptake in the UK has increased from 3500 new vehicles registered in 2013 to 182,000 in 2018 so far.
Batteries, more than half positive
Energy suppliers are also now exploring the opportunities that home battery storage affords to customer. Home batteries could reduce demand on the grid, reduce customers bills and use cleaner greener energy.
Shine a light on Solar
Solar power has been around for a long time now but innovation is still strong and it can only get better.
Let the Innovation Begin
With 24 days until Christmas we plan on posting an energy innovation everyday including a summary highlighting the exciting things happening in the world of solar, renewables, energy billing, customer engagement and smart connected homes to name but a few.
Raising the bar?
Ofgem have recently indicated that they will be looking to review the market entry process for new suppliers.
2018 ENSEK future goals
With another momentous year behind us, and as we head into the first full week of 2018, it’s a great time to reflect on the successes we’ve seen over the last year, and to look ahead to what 2018 has in store.
The importance of customer engagement
This week, we’re taking a closer look at what’s behind EY’s risk note, and what it will take for energy suppliers to respond.
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