Customer expectations are continually increasing, and in order to thrive and adapt in a competitive and challenging market, businesses must prioritise these demands.
An increase in customer experience can lead to an increase in revenue. Read the article here.
It's a massive risk, migrating your core tech platform to better serve your customers. Whilst good intentions are always at the core of what needs to be achieved, sometimes human factors can cause the journey to go astray.
Guest blogger and Transformation Consultant, Zoe Warner, talks more about how to mitigate these failures.
But I pay as I go?
As “pay as you go” or pre-payment customers become increasingly more appealing to suppliers, we look at some of the underlying factors as to why they remain on some of the more expensive tariffs in the market.
Energy: the next step for telecoms?
With competition in the energy industry being as topical as ever, and with more independent suppliers in the market than ever before, now is the right time to take the ingredients of success from your existing business and transfer them to energy.
Elexon High EAC/AA Report : The Tip of the Iceberg
The issues of high Estimated Annual Consumption (EAC) and Annualised Advance (AA) instances within settlements are well known and have been the subject of much discussion within the industry.
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