Centrica decided to take on a digital-first approach to reinvigorate its flagship retail business British Gas.
Read the story of how the energy giant worked with leading tech company, ENSEK, to create a simplified, future-proof, and customer-centric service.
As markets constantly change and come under pressure, the customer experience has been a core focus of many energy suppliers over the last few years. Transformation journeys have focused on providing an exemplary service, creating competitor differentiation, reducing churn, and beginning to provide products and services that support the energy transition. With rising wholesale costs to battle and increasingly tight margins, the energy industry is even more complex to navigate.
What will the impact of smart meter installations have on consumer and supplier?
With the UK Government mandating the installation of 53 million smart meters into UK homes by 2020, at a cost of £11bn, we look at what this means for customers and their suppliers, and what it’s going to take to make smart a success.
EFR – Avoiding the “naughty step”
With significant focus on the barriers to entry in becoming an energy supply business, we look at some of the further complexities and obligations suppliers are faced with once they enter the market.
But I pay as I go?
As “pay as you go” or pre-payment customers become increasingly more appealing to suppliers, we look at some of the underlying factors as to why they remain on some of the more expensive tariffs in the market.
Energy: the next step for telecoms?
With competition in the energy industry being as topical as ever, and with more independent suppliers in the market than ever before, now is the right time to take the ingredients of success from your existing business and transfer them to energy.
Elexon High EAC/AA Report : The Tip of the Iceberg
The issues of high Estimated Annual Consumption (EAC) and Annualised Advance (AA) instances within settlements are well known and have been the subject of much discussion within the industry.
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