Real-time Billing
Benefit from a real time end-to-end billing solution with access to live balances and energy consumption insights to service your energy customers accurately and efficiently.
Customer Satisfaction
Experience streamline engagements with self-serve portals.
Flexibility
Manage and service energy customers of any size covering all meter type requirements, including smart and pre-payment - all on one system.
Real-time billing engine for all energy customers
- Manage your customers in a unified, real-time billing solution that caters for domestic, SME, and I&C under one system.
- Eliminate batch processing and legacy processes using event driven technology in an end-to-end SaaS offering.
- Integration with a CRM gives your team a clear view of your portfolio, leading to a simplification in account management, customer handling and live balances.
A fully integrated solution for B2C
- Manage multiple accounts, reduce risk, and drive end-to-end billing efficiency across all clients.
- Providing Billing, Charging, Statementing and Payments all under one roof, all in real-time.
- Agents can manage alerted accounts pro-actively, ensuring customer engagement and experience reaches the highest of levels.
Cover all your customers' meter type requirements
- Use the domestic billing functionality to support all your required meter types, including Smart and pre-payment.
- Estimates accrue daily, with a live balance available for both your agents and customers to view in a self-serve portal.
- The SME and I&C solution allows you to create bespoke products and support all meters, tariffs and types across your B2B portfolio. NHH through to HH Flex & Pass-through are available, depending on your requirements. You'll have the ability to consolidate multiple MPANs and sites to a single invoice with a bespoke bill format.
Build fully flexible tariffs
- Reap the benefits of a customisable Time of Use solution to tailor bespoke contracts based on consumer demand patterns, to help drive efficiency, reduce costs and improve customer satisfaction.
- Gain real-time insights into your customers energy usage with a solution that works seamlessly with your HH smart meter data.
- ENSEK's Time of Use solution is a fully flexible solution that supports any type of tariff you build, whether it’s a simple day and night tariff, seasonal or one that supports your customer's greener lifestyle within the smart home.
Enhance your customer service and increase satisfaction
- A live balance self-serve portal allows customers to keep up-to-date with their accounts and actively manage their energy consumption.
- Proactively manage your portfolio’s expectations with automated validation on value or volume, allowing you to reduce bill shock for B2B customers.
- Give customers options with multiple payment solutions including Direct Debit, Variable Direct Debit, Bacs, cheque, PayPal and card.
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