Single view of the truth
Benefit from full integration and one data source enabling collaboration amongst back-office teams and a consistent experience for the end customer.
Engage your customers and enhance satisfactions with communication across multiple mediums with support for web-chat, email, secure-message, print, and self-serve.
Sale & Sign-Up
Quote, validate and onboard new customers with integrations to PCWs, data validation APIs and a sign-up workflow to significantly improve data quality and streamline customer on-boarding.
Customer Management Overview
Streamline engagement and enhance customer satisfaction
360° Customer View
- Integrated with our billing and market messaging layers, the customer management platform provides a full 360° view of the customer from one single data source.
- Using task based workflows, back office teams and customer service agents can work together to resolve exceptions quickly and effectively.
- Permission led configuration and configurable workflows provide clear lines of responsibility and actionable instructions written in a language each team can understand.
Enhance customer communication
- Engage your customers across multiple channels – from email and print through to web-chat and secure messaging.
- For group accounts, intelligent tagging allows communications to be sent to the right recipient.
- Out of the box email template editor allows fully personalised and customised communications to be sent.
Empower customers with self-serve
- Our self-serve portals cater for both B2C and B2B markets, with partner portals for TPIs and customer portals for end-consumers. TPIs can sign-up, on-board, and manage their portfolio directly, with real-time visibility and insight into their customers - improving success rates and reducing the cost-to-serve.
- Customers are also empowered through fully digital self-serve portals that enable them to carry out online contracting, DD amends, view secure messages, submit meter readings, update their contact details, and view their bills and other documents.