Centrica decided to take on a digital-first approach to reinvigorate its flagship retail business British Gas.
Read the story of how the energy giant worked with leading tech company, ENSEK, to create a simplified, future-proof, and customer-centric service.
As markets constantly change and come under pressure, the customer experience has been a core focus of many energy suppliers over the last few years. Transformation journeys have focused on providing an exemplary service, creating competitor differentiation, reducing churn, and beginning to provide products and services that support the energy transition. With rising wholesale costs to battle and increasingly tight margins, the energy industry is even more complex to navigate.
Centrica: Building a new British Gas with ENSEK
Centrica decided to take on a digital-first approach to reinvigorate its flagship retail business British Gas. Read the story of how the energy giant worked with leading tech company, ENSEK, to create a simplified, future-proof, and customer-centric service.
Utilising the right technology to support consumers in a price rising energy market
The energy price cap announcement from Ofgem on the 3rd February 2022 will see increases of over 53% in energy bills for households in the UK (United Kingdom), starting from April.
How can an intuitive tech platform improve customer retention and experience?
Customer expectations are continually increasing, and in order to thrive and adapt in a competitive and challenging market, businesses must prioritise these demands.
Unlock the full potential of your team with an online learning tool
The ENSEK Learning Academy provides one central online resource for your team to use as a self-serve knowledge hub.
Why choose a SaaS provider?
Did you know the number one technology that firms will invest/are investing in to aid digital transformation is SaaS?
Zebra Power uses ENSEK's Ignition Platform for 5-star customer rating
With 2021 being a tumultuous year for many energy suppliers, Zebra Power also regrettably got caught in the rising gas price saga. Until that point, they regularly hit the top of customer rating charts and were an incredibly customer-focused energy supplier. Read more about their previous achievements here.
Life as a Senior Test Engineer at ENSEK
We spoke to Haydn Greenfield, Senior Test Engineer about his role and how he has progressed since joining ENSEK.
Why human factors cause your transformation programmes to fail
A core system change presents a huge opportunity to transform and digitalise every aspect of your business.
A day in the life of a Senior Product Designer at ENSEK
This week’s Day in the Life introduces us to Senior Product Designer, Rich Birley, who spends his time improving user experience across the ENSEK platform.
A day in the life of a Senior Test Engineer at ENSEK
This week we spoke to Senior Test Engineer, Hannah Sanchez, who told us how she fell into testing and how her role fits into the software development process.
ENSEK team continues to grow in 2021
In 2021 the ENSEK team has continued to move from strength to strength. To support our growth we are looking for more skilled, passionate people to join the team.
Newsletter Sign Up
Sign up for the latest ENSEK and energy industry news