ENSEK appoints John Hayes as Head of Customer Relations
Nov 12, 2020
Last Month, ENSEK appointed John Hayes as Head of Customer Relations to further support customers.
We spoke to John about his role at ENSEK and how he will be working with customers to unlock the full value of ENSEK's Ignition Platform.
What's your previous background?
I’ve worked in software almost exclusively since graduating university, and most of that has been with SaaS businesses. All of my roles to date have been customer-facing, predominately on the business development side. I’ve been with ENSEK for 2 years and have managed a number of customers. These included domestic, SME and I&C suppliers, so I have a good mix of experience from different sides of the market.
How do you think your role will further support customers?
I understand and appreciate that each customer is different. I want to understand our customers more in terms of what makes them tick and then being the voice of that customer internally to ensure that their priorities are being heard and what we deliver is of real value to them.
What do you think makes ENSEK different?
Our software being cloud native is certainly one way. The fact we have fortnightly release cycles means our customers are constantly getting improvements to the software, and it lends itself to being agile in how we release development items.
At the risk of sounding terribly cliché, the staff are also a huge differentiator. The cumulative level of industry expertise everyone brings to the table is incredible; I have yet to see a question that can’t be answered, despite the complexity of the industry.
What do you think are the greatest challenges customers are facing currently?
The uncertainty of the market economy. Suppliers will likely need cash reserves to weather the storm of a harsh winter in lockdown. Fuel poverty and PSR are challenges for domestic suppliers, and B2B suppliers will see a further drop in energy consumption from their end users if businesses are forced to closed under government measures.
Where do you see ENSEK in the next few years?
Based on recent growth, I think we have a very solid foundation to establish ourselves as one of the most recognisable brands in the UK software market. We’ll likely have a presence in a few more international countries too.
How do you see your role evolving as ENSEK grows?
As the energy market evolves and things like smart meters and EVs become commonplace, ENSEK will need to have products and services in place to support these transitions. I see my role offering support to customers to adopt these new technologies and ensure they are well equipped to continue to grow.
If you'd like to find out more about John's new role and how he will be working with customers in the future, please get in touch.
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