ENSEK helps Zebra Power hit top three spot in Citizens Advice Energy Supplier Rankings
Jun 28, 2020
Head of Pre-Sales
Nottingham, UK – 29 June, 2020 – ENSEK, the leading software supplier to UK energy providers, is proud to announce that, through the use of its end-to-end SaaS platform, Zebra Power has ranked third out of the UK’s domestic energy suppliers in the Citizens Advice customer service review.
Zebra Power is a new independent energy supplier offering competitive consumer prices backed by an exceptional customer service. Since going live with its first customers using the ENSEK platform in 2017, it has achieved considerable growth, now having 15,000 customers and 26,000 accounts nationwide, and boasts a top-three position in the UK for customer service. In the Citizens Advice ranking, Zebra Power is also in the top-five for both customer complaints handling and ease of contact.
“The ENSEK platform has been central to our success in this review,” commented Mark Royle, CEO of Zebra Power. “The core aim of our business is to be a truly customer-centric energy supplier that ensures a consistent high level of service. Rather than trying to manage data and information from multiple sources, ENSEK’s end-to-end solution enables us to provide a high-quality service through the use of timely information, supporting our customers throughout their entire journey.”
The platform covers Zebra Power’s market interface, industry process management, billing and CRM. Customers are empowered through fully digital self-serve portals where they can view secure messages, submit meter readings, update their contact details, and view bills and other documents. Integrated with the billing system, Zebra Power takes advantage of ENSEK’s customer management platform, which provides a complete view of the customer from one single data source. By using ENSEK’s SaaS platform to cover back-end processes efficiently, Zebra Power has had the opportunity to focus on delivering the excellent service it feels its customers deserve.
“Having a single integrated platform enables us to service customers smoothly and be able to provide a competitive offering,” continued Mark Royle, CEO of Zebra Power. “Not only this, but the single platform and support from ENSEK allows us to rapidly onboard our team members, giving them the time to concentrate on what really matters to us - the customer.”
“ENSEK has been working with Zebra Power since day one of its launch in the UK market, and it’s fantastic to see how our partnership has enabled it to stay true to its vision and promises to consumers,” added Jon Slade, CEO of ENSEK. “These results truly speak for themselves. We’re looking forward to our continued relationship and supporting Zebra Power with being a hugely successful and respected player in the energy market.”
ENSEK is on a mission to remove the complexity of the energy industry and let suppliers focus on what really matters – their customers. Its Software as a Service platform provides the tools and outsourced managed service required for energy suppliers across B2C, B2B and I&C markets to enable the reduction in an energy supplier’s cost to serve, whilst increasing customer satisfaction.
ENSEK provides products and services for over 20 customers within the UK, including Centrica and Utility Warehouse.
Zebra Power is an independent energy supplier based in Manchester, England. Launched in 2016, Zebra Power was founded to tackle how complex the energy market can appear to the domestic consumer. It aims to streamline and clarify customer issues, reward customer loyalty, and offer competitive consumer prices backed by an exceptional customer service.