The Challenge - Enabling a new, independent energy supplier to deliver the best-in-class customer service in the industry, using a market-leading, cloud-native SaaS platform
The energy market faces a blanket problem – energy suppliers are reliant on platforms to manage multiple tasks and processes, with a focus on reducing cost to serve. However, with ever-changing consumer behaviours, higher expectations have been placed on suppliers to adapt and deliver personalised and streamline customer experiences that cater for all generations and digital adopters
Solution
ENSEK’s end-to-end SaaS solution, Ignition, enabled Zebra Power to manage these typically disparate processes with one platform, removing complexity and giving it the ability to scale and grow its organisation at a lower cost-to-serve. By enabling its customers through a fully digital experience, its staff are now left free to dedicate themselves to delivering high-quality customer service.
ENSEK’s offering has provided Zebra Power’s customers with full-control and visibility over their accounts, while keeping costs low. And with a per-user pricing model, ENSEK has improved cost efficiency considerably – keeping costs low for customers, while positioning Zebra Power to scale at pace.
This has allowed Zebra Power to remain competitive in the market, beating bigger players in the industry to deliver an industry recognised 5-star rating for customer service.
