Seamless customer journey
From contracting, in-life engagement, metering and billing, to complaints and issue resolution, provide a seamless customer experience all in one place, whilst reducing administrative tasks such as month-end billing and invoicing.
Enhance customer service
Access to 360 views of customer accounts, explore data in real time and resolve issues quickly and easily.
Flexible billing
Using a fully flexible solution, bill a multitude of different utilities including gas, electric, water and sewage all from one central platform location.
Features
A fully flexible and automated solution
A full end to end customer lifecycle solution
ENSEK's District Heating Solution provides a fully flexible and automated solution to manage and look after multiple properties on heat networks. From registering and onboarding, to billing and complaint management, improve customer experience and reduce cost to serve with automated communication and data in real time.
Improve efficiency with true automation
Reduce manual errors that often occur from handling large amounts of data, with a fully automated solution. With real time data at your fingertips, communications and charging are automatically and accurately sent. Benefit from true automation with no month end billing headaches or admin-heavy tasks weighing your team down
Increase customer satisfaction
Real time metering and billing, with access to an enhanced customer management system that provides intuitive self-serve capabilities. Your end consumers have complete transparency over their bills and payment plans. Gain access to a complete 360 view of customer accounts and transaction history, giving customer service agents accurate data, in one place, enabling a stellar service to customers.
Our Customers
Our Assurances
