Flex Solutions

Consumer Engagement Ecosystem

Turn optimisation into a visible, intuitive experience that customers love - and support teams can navigate effortlessly.

Request a Demo

Customer Engagement Ecosystem (ENSEK branded)

Outstanding optimisation is invisible by default. However, without a transparent and intuitive experience layer, customers don't see how their EV, solar and battery systems are performing, why savings change, or how their provider is working on their behalf. OEM apps are fragmented and installer-focused, while support teams struggle to guide customers through unfamiliar interfaces and incomplete data.

Consumer Engagement Ecosystem provides a white-label, insight-driven app experience that solution providers can brand as their own. Customers see their home energy ecosystem in one intuitive interface, while support agents access precisely the same view - enabling joined-up support, better diagnostics and deeper engagement with optimisation and asset performance.

What it Solves

Disconnected apps

Disconnected, OEM-branded apps that confuse customers and limit long-term engagement

Mismatched agent vs customer views

Support journeys where agents and customers see different screens and data

Lack of uptake

Low uptake of optimisation features due to poor visibility and explanation

Limited engagement insight

Limited insight into conversion, activation and ongoing engagement

Weak link between CX & value

Weak connection between customer experience and portfolio-level value

Capabilities

White-label app experience

Rebrand a beautiful, intuitive interface for your customers without building from scratch.

Shared support agent + customer view

Ensure agents and customers see the same journeys and dashboards, simplifying onboarding and support.

Embedded analytics

Spot conversion and engagement issues early and refine flows based on real behavioural data.

Savings visualisation

Show customers clear, personalised savings to help them understand the value of optimisation.

Value-added journeys

Enable in-app upgrades, referrals and personalised recommendations for tariffs and services using real usage data.

Portfolio insight

Aggregate experience data to understand portfolio performance, ESG contributions, returns, and margin contribution.

Find out more

Business Outcomes

Higher activation and engagement with optimisation features
Reduced support handling time and fewer misdirected tickets
Stronger trust through transparent, shared visibility of what's happening
Increased cross-sell and upsell through in-app journeys
Improved retention driven by clear, demonstrable value

Use Cases

Branded energy apps
Optimisation feature activation
Portfolio engagement analytics

Request a Demo