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Ignition Solutions

Customer Care & Billing

Create seamless customer experiences and bill with real-time confidence – on one cloud-native platform. Energy suppliers need a single, integrated way to acquire customers, manage accounts, communicate across channels, bill accurately, handle market processes and support vulnerable consumers. Ignition brings these capabilities together – event-driven, API-first and proven at scale – to reduce costs to serve and improve satisfaction.

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Ignition Dashboard

Why Customer Care & Billing Matter

  1. Lower cost-to-serve through automation and a single data source across care, billing and market operations.
  2. Real-time accuracy that eliminates batch dependencies and legacy process friction.
  3. Seamless customer engagement with multi-channel communications and self-serve portals.
  4. Confidence in industry processes via an intelligent market interface and Smart DCC adapter.
Integrations

What You Can Deliver with ENSEK Ignition

 
Flexible payment options

Real-Time Billing Confidence

Unify domestic, SME and I&C billing on one event-driven engine – supporting smart and pre-payment meter types, live balances, flexible tariffs and self-serve portals.

Workflow

Omnichannel Customer Care

Give service teams a 360° customer view with task-based workflows, while customers and partners self-serve for contracting, payments, messages, meter reads, and documents.

Real time data

Debt & Budget Support

Use event-based triggers, payment adequacy checks, ring-fenced arrears and bespoke plans to manage collections – while identifying financially vulnerable consumers and supporting them with clarity.

Mircoservices

Intelligent Market Communications

Automate key industry processes across Non-HH, HH, pre-payment, and export meters; gain drill-down portfolio health; and integrate Smart DCC for end-to-end Smart capability.

ENSEK Ignition – Frequently Asked Questions

What is ENSEK’s Customer Care & Billing solution?
It’s a set of Ignition modules that bring onboarding, customer management, billing, market communications, and debt together on one cloudnative, event-driven platform.
Who is ENSEK’s Customer Care & Billing solution for?
Retail energy suppliers across B2C, SME, and I&C portfolios seeking a scalable, integrated customer operations stack that improves experience, reduces cost and strengthens compliance. 
How does real-time billing help service teams and customers?

Agents and customers see live balances and consumption insights; event-driven processing removes batch delays; and self-serve portals increase transparency and reduce inbound queries.

Can we support all meter types and complex B2B accounts?

Yes – Ignition supports Smart and pre-payment meters for domestic use, bespoke tariffs, HH/NHH, multi-MPAN consolidation, and custom bill formats for SME/I&C.

How do we manage customer engagement across channels?

Customer Management provides multi-channel communications (email, print, web chat, secure messaging) and partner/customer portals – all powered by a single data source.

Where do industry processes fit in?

Market Communications offers an intelligent, real-time interface with full portfolio coverage and Smart DCC integration, keeping operations compliant and scalable.

What about collections and vulnerable customers?

Debt management uses event triggers, adequacy checks, and ring-fenced arrears, along with insights into charge patterns and top-up behaviour, to identify and support vulnerable consumers.

Does Ignition integrate with our existing stack?

Ignition is API-first, built on AWS, and integrates with major partner ecosystems to support rapid deployment and regional scaling.