Get In Touch
Get In Touch

Ignition Technology

Your entire customer lifecycle on one cloud-native platform

Ignition is ENSEK’s market-leading SaaS platform for retail energy suppliers - quote, signup, bill, collect and serve customers in real time on a single, API-first system.

Request a Demo
Ignition Dashboard

What ENSEK Ignition Is

 

Digital transformation in energy retail demands automation, interoperability and a single source of truth. Ignition unifies the customer lifecycle - acquisition, onboarding, billing, service, market communications, finance and debt - on a cloud-native, event-driven architecture designed for scale and change. 

With an API-first, microservices design, Ignition reduces cost-to-serve, eliminating batch inefficiencies, and enables teams to launch and iterate propositions quickly while maintaining a 360° customer view.

How Ignition Works

Onboarding

A streamlined journey, from quote to sign-up, with built-in integrations (e.g., Salesforce and credit bureaus), automated workflows, and industry pricing tools for B2C, SME, and I&C. 

  • Built-in API connectivity to CRM and third-party services 
  • Digital contracting for SME and complex B2B 
  • 360° customer data used across onboarding and service 

Outcome: Boost acquisition and reduce manual effort with a seamless, integrated journey. 

Find out more
Ignition-Pricing-Engine-One

How Ignition Works

Billing

A real-time billing engine supporting domestic, SME, and I&C portfolios - including Smart and pre-payment meters - with live balances, flexible tariffs and self-serve portals. 

  • Single platform for all meter types and billing scenarios 
  • Event-driven processing and CRM integration 
  • Time-of-Use tariff flexibility and Half-Hourly data utilisation 

Outcome: Improve accuracy and transparency while lowering operational complexity. 

Find out more
Ignition Dashboard

How Ignition Works

Customer Management

Multi-channel engagement (email, print, web chat, secure messaging) and self-serve portals, all powered by a single data source that gives service teams a 360° view. 

  • Task-based workflows across the back-office and service 
  • Partner and customer portals for B2C/B2B 
  • Out-of-the-box communications and templates 

Outcome: Elevate customer experience and resolve exceptions faster with unified data. 

Find out more
Ignition-CRM-Inbound-Call

How Ignition Works

Financial Control & Margin Assurance

Integrated ledgers, gross margin modelling and revenue assurance, all reconciled to Ignition for accurate month-end and margin visibility. 

  • Real-time ledger accounting and reporting 
  • Settlement-aligned gross margin analysis at the meter level 
  • Live views of imbalance and unbilled revenue 

Outcome: Accelerate close, expose leakage, and strengthen governance with one financial truth. 

Find out more
Ignition-Finance-Reports-View-1

How Ignition Works

Risk & Debt Management

Flexible pathways to manage vulnerable or at-risk customers, ring-fence arrears, and tailor debt repayment plans - all natively connected to the platform.  

  • Event-based triggers and bespoke collections journeys 
  • Direct Debit adequacy checks and segmentation of arrears 
  • Insights to identify financially vulnerable consumers 

Outcome: Reduce bad debt while protecting customer outcomes and service quality. 

Find out more
Ignition-Billing-History

How Ignition Works

Market Communications

An intelligent market interface and Smart DCC adapter to automate and manage key industry processes across all meter classes, with drill-down portfolio health.  

  • Real-time, event-based market messaging 
  • Half-Hourly (HH), Non-HH, pre-payment and export supported 
  • Smart DCC integration for end-to-end Smart capability 

Outcome: Reduce risk and cost while improving portfolio data quality and compliance.  

Find out more
Ignition-Comms-Enabled-Communications

Why Ensek Ignition

Lower cost-to-serve through automation and a single integrated platform.
Launch and evolve propositions faster with an API-first architecture and modular services.
Deliver seamless customer experiences with unified data and self-serve engagement.
Operate with confidence at scale using real-time processing and market-proven interfaces.
Get in touch

Platform Architecture & Technology Principles 

 

Ignition is built on modern cloud principles: modular microservices, RESTful APIs, real-time event processing and a resilient, distributed design – accessible via web apps and ready to scale globally. 

  • 100% cloud-native, scalable and resilient 
  • API-first for extensibility and partner integrations (e.g., AWS, Salesforce)  
  • Real-time, event-driven workflows  
  • One data model for interoperability and a 360° customer view 

ENSEK Ignition - Frequently Asked Questions

What is Ignition?
Ignition is ENSEK’s cloud-native retail energy platform that puts the entire customer lifecycle - quote, signup, bill, collect, and serve - on one unified system. 
How does Ignition help reduce cost-to-serve?
By automating non-discretionary processes, removing batch inefficiencies, and consolidating operations and data into a single platform, Ignition reduces manual effort and improves efficiency. 
Can Ignition scale to large portfolios?
Yes. Ignition’s cloud architecture and event-driven design deliver utility-grade scalability and uptime for domestic, SME, and I&C portfolios.
Will Ignition seamlessly integrate with my existing tech stack?
Ignition is API-first and integrates with major partner ecosystems like AWS and Salesforce, as well as market interfaces and Smart metering infrastructure.
Where does customer engagement fit?
Our Customer Management capability provides multi-channel communications and self-serve portals, powered by a single data source and 360° visibility for service teams. 
Do leading suppliers use ignition?
ENSEK’s platform powers leading energy suppliers and is deployed at national scale; we have delivered one of the largest known migrations of residential customers from SAP-based billing to a cloud-native SaaS platform in the European market.