Flex Solutions

Proactive Fleet Health

Ensure every home energy device stays connected, responsive and performing - so optimisation always delivers full value.

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Home energy systems depend on devices being online, accurate and compliant. When EV chargers, inverters, or batteries fall out of sync, proper optimisation is not possible, customer value drops, and support costs rise. OEM diagnostic tools are fragmented and installer-centric, leaving solution providers without the visibility needed to support customers at scale.

Proactive Fleet Health provides continuous monitoring and analysis at both the individual asset and fleet levels. It verifies that devices can communicate reliably, execute control commands, send accurate data and perform to specification - protecting revenue, lowering cost-to-serve and building lasting customer confidence through visible reliability.

What it Solves

Unreliable devices

Devices disconnecting, misreporting or failing silently, reducing potential optimisation value

OEM-driven support gaps

Support inflow driven by OEM blind spots and installer-focused tools

Unpredictable behaviour

Customer frustration when devices behave unpredictably

No performance insight

Lack of actionable insight into device performance trends

Unclear savings impact

No clear link between device behaviour and delivered savings

Capabilities

Connectivity assurance

Ensure devices stay online and can communicate reliably across OEM ecosystems.

Command execution verification

Confirm assets receive and follow optimisation signals.

Data accuracy monitoring

Detect anomalies, gaps, or degraded telemetry in real time.

Performance compliance

Identify when devices fall outside expected technical parameters.

Intelligent issue classification

Use data science to detect, prioritise and quantify issues by actual impact.

Transparent visibility

Give customers clear reliability insights, strengthening trust.

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Business Outcomes

More consistent optimisation performance and predictable savings
Lower cost-to-serve through reduced support tickets and proactive or self-serve resolution
Less installer/OEM escalation time
Higher device uptime and system reliability
Stronger retention through proven reliability and visible care

Use Cases

Residential DER fleets
OEM-integrated insights
Installer support reduction
Energy-as-a-Service propositions

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