Welcoming Sharon Doyle, ENSEK’s New Chief Product Officer
We’re delighted to welcome Sharon Doyle to ENSEK as our new Chief Product Officer. Sharon joins us from The Access Group, where she was Senior Director of Product & Engineering for ERP, and previously held VP and CPO roles at Travelport. She brings extensive experience of shaping product vision and strategy, driving innovation, and delivering go-to-market success for complex B2B SaaS solutions. Sharon joins ENSEK at a pivotal moment in our journey, bringing deep experience in product strategy, innovation, and transformation across global technology organisations.
What drew you to ENSEK?
Three things made this opportunity appealing.
First, the fundamentals of the sector. Energy is critical infrastructure — when suppliers can operate more efficiently and serve consumers better through technology, that has real economic impact on millions of households and businesses. The industry is going through a massive structural change as technology, regulation, and consumer expectations evolve — especially towards cleaner energy driven by both industry and end-user technology. Building the software platforms that enable suppliers to navigate that change successfully and scale the residential/commercial consumer opportunity is both a technical challenge and genuinely useful work. That combination is rare — and for a product person, that's like catnip!
Second, the timing. The ENSEK / Centrica partnership provides strategic backing and distribution, while the Zoa acquisition gives us proven consumer engagement technology. With our recent partnership and acquisition, we believe we now have all the pieces in place to evolve from a billing/metering platform to a full-stack energy transition enabler. It’s a once-in-a-career opportunity.
Third, the people. In my conversations with CEO Jon Slade and meeting his leadership team, I could see that he has gathered a top-notch team at ENSEK. These are people who understand that we're not just building software — we're enabling suppliers to transform how millions of people interact with energy.
What excites you most about joining ENSEK at this point in its journey?
We're at an inflection point. ENSEK has built world-class billing and customer management capabilities — that foundation is solid. Now, with the Zoa acquisition and the backing of Centrica, we can expand our vision from managing energy supply to orchestrating the entire energy transition journey for consumers.
What excites me is the scale of impact ahead. Our platform aims to enable energy suppliers to help their customers — potentially thousands of households — electrify their homes, optimise energy use, and actively participate in the net zero transition. We still have all the back-office efficiency, but also now the front-line consumer engagement.
What will your role focus on, and how does it support ENSEK’s broader goals?
My role has two interconnected mandates: improving/launching new product lines that accelerate the energy transition, and evolving how we build and deliver products to move at the pace the market demands. One of the key opportunities I’ve already seen is increasing our user base by making it faster for suppliers to discover, adopt and expand technology to their consumers.
On the product side, I'll focus on further efficiency within the ENSEK core product ‘Ignition’, through deeper automation and optimisation, while also extending and optimising our connections to the billions of smart devices — EVs, heat pumps, solar panels, batteries — at the end consumer level. My job is to scale these capabilities and get them into the hands of energy suppliers, so they’re equipped to drive mass adoption.
On the operating model side, we'll shift toward product-led growth principles — using consumer usage data and behaviour to drive faster iteration, better personalisation, and more predictable expansion. This aligns with ENSEK’s mission to build the world’s fastest evolving energy platform. Both efforts ladder directly to our purpose: accelerating the digital energy transition. Faster product development means faster innovation for suppliers, which means faster adoption of clean technologies by consumers.
What are the key opportunities you see for technology and data in the months ahead?
I’m not sure I would put AI into “emerging” anymore — it’s here with a bang — but it would be impossible for me not to talk about it. The question with AI is always: what problem are we solving?
For energy suppliers, I think it’s initially about optimisation while also proving out the approach to AI inference — e.g. small vs large language models, local vs cloud:
- AI will help with customer service automation that frees human agents to handle complex issues where empathy and judgment matter.
- AI-driven predictive optimisation has the potential to forecast solar generation, predict household energy demand, and even optimise battery charging in real time. These kinds of advances could make flexible tariffs and demand response economically viable at scale — removing guesswork and helping to expand adoption into more households.
- Operational intelligence — helping suppliers identify revenue leakage, forecast churn, and optimise their cost to serve by surfacing patterns humans miss in complex data.
On top of all that, we get automation that respects human agency. The best AI doesn't replace people's choices — it expands them. Smart charging should make it easier for EV owners to save money while supporting the grid — not dictate when they can charge their car. That philosophy — technology that empowers rather than controls — will guide how we build.
The broader point: we're not automating for automation's sake. We're automating non-discretionary tasks so suppliers can focus on innovation, and consumers can focus on living their lives while their energy systems work optimally in the background. It’s very exciting!
We’re also focusing on internal AI-driven optimisation within ENSEK, which will be a key lever to accelerate our scalability and enhance delivery quality.
What values or principles guide your decision-making?
Customer obsession, speed as advantage, transparency builds trust, consideration for suppliers and users, data informs but doesn’t dictate, bias towards action, respect for people.
