Ignition Solutions

Billing & Commercial Calculation

Transform data into clarity. Bill accurately – build trust.

Energy suppliers face rising expectations and growing tariff complexity across domestic, SME, and I&C portfolios. Disconnected data, manual processes, and inflexible legacy systems slow billing cycles, increase cost-to-serve, and erode customer confidence.

ENSEK’s Energy Orchestration Platform brings smart data, tariff logic, and account level workflows together in a single platform – delivering live balances, flexible tariff modelling, and automated, market-aligned processes across every customer segment. The result: faster cycles, fewer exceptions, lower cost‑to‑serve, and higher customer satisfaction.

What it Solves

Billing complexity from fragmented systems and manual workarounds. ENSEK unifies billing logic, smart data, and workflows into a single platform - reducing manual effort, tightening controls, and accelerating bill production.

Inaccurate or incomplete billing. Near‑real‑time processing of smart and traditional meter data surfaces issues earlier, reducing exceptions and improving first‑time accuracy.

Unclear billing positions and bill‑shock risk. Live balances with automated consumption and value validation provide early visibility of anomalies.

Tariff structures that are hard to configure or scale. Flexible tariff modelling, powered by half‑hourly smart insights, supports rapid product iteration aligned to real usage patterns.

Operational strain across mixed portfolios. Domestic, SME, and I&C billing runs on the same platform, enabling consistent processes and consolidated account handling.

Disjointed customer billing and payments journeys. Native integration with CRM, Payments, Debt, and Customer Management provides a single view of the customer and smoother end‑to‑end servicing.

Capabilities

Event-Driven Billing Engine

Scheduled billing runs backed by live consumption data and real-time balance visibility – improving accuracy, reducing exceptions, and supporting responsive operations across all customer types.

Integrated B2C Operations

Billing, charges, statements, and payments delivered together – removing rekeying, reducing error paths, and maintaining financial alignment across the customer lifecycle.

Unified Billing Model

One billing platform for all customer segments, enabling consistent handling, consolidated control, and portfolio‑wide governance.

Advanced B2B / I&C Configuration

Support for NHH–HH, Flex, bespoke rules, and grouped or multisite account models – purpose-built for complex commercial portfolios.

Universal Meter & Portfolio Coverage

One platform across smart, traditional, and prepayment estates - with prepayment built as a dedicated operating mode, not retrofitted onto credit.

Configurable TOU & Smart Tariff Modelling

Apply time-of-use tariffs using half-hourly smart meter data, with support for day/night, seasonal, and lifestyle-based structures.

Dedicated Prepayment Mode

A distinct operating mode - not a credit billing add-on. Prepayment runs its own balance ledger, vend management, and debt handling, with emergency credit, configurable low-balance alerts, and support for multiple prepayment tariffs.

Two-Stage Exception Control

Pre-billing validation and Review Bill gates prevent inaccurate bills from reaching the customer. Prioritised exception routing and a real-time Billing Tracker give operational managers portfolio-wide visibility.

Configurable Back-Billing

Threshold-based routing ensures higher-value cases flow to manual review, with lower-value bills auto-approving - supporting controlled, auditable handling of historic charges at portfolio scale.

Find out more

Business Outcomes

Higher billing accuracy with fewer errors
Lower cost-to-serve through automation and consolidation
Faster, more proactive operations
Reduced bill-shock risk
Greater product and tariff agility

Use Cases

Domestic billing at scale. Single or dual-fuel billing including smart and prepayment meters, with daily accruals and live balances.
Single platform to handle both B2B & B2C, with no separation of process or data.
Complex I&C group sites. Consolidating multiple MPANS or sites into single invoice with bespoke formatting.
Half-hourly billing. Including HH, flexible tariffs, and MHHS-aligned settlement.
Time-of-Use propositions. Built on configurable TOU and HH smart meter data insights.
Payments and self-service journeys. Using live balance portals and multiple payment methods.

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